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Brand Failures: The Truth About the 100 Biggest Branding Mistakes of All Time, by Matt Haig
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""This book is a lot of fun ... Haig wants to educate as well as to entertain, and at this he succeeds. ... Anyone with a professional interest or involvement in brand management should read this book."" -- Anthony Di Benedetto, Professor of Marketing, Temple University in Journal of Consumer Marketing
- Sales Rank: #122278 in Books
- Published on: 2003-05
- Original language: English
- Number of items: 1
- Dimensions: 9.36" h x 1.11" w x 6.44" l,
- Binding: Hardcover
- 310 pages
Review
""Haig, a marketing consultant, is one of a new breed of writers producing marketing primers for the hyphenated age of e-marketing. This type of work is characterized by breezily written snippets of success or failure as either encouragement or admonition for the practitioner or for a new category of reader: the business voyeur. Thus these works are written in a readable and appealing format, as e-business fables. Examining 'the 100 biggest branding mistakes of all time, ' Haig organizes these 100 ""failures"" into ten types, each with its own moral and admonition. These types include classic failures (e.g., New Coke), idea failures (e.g., R.J. Reynolds' smokeless cigarettes), extension failures (e.g., Harley Davidson perfume), culture failures (e.g., Kelloggs in India), and technology failures (e.g., Pets.com). The idea behind this work is that with knowledge these failures can be avoided, but this reviewer regards it as akin to Monday morning quarterbacking in its validity as an activity. None of this takes away the schadenfreude of this well-written, quick read. Useful more as a cultural artifact than classroom text, this book could serve as supplementary reading for advanced marketing courses and for business voyeurs who like a good read. Summing Up: Recommended. General readers; upper-division undergraduate and graduate students; and practitioners."" -- S. A. Schulman, CUNY Kingsborough Community College
About the Author
Matt Haig is an acclaimed author and journalist. His books include: E-PR: The Essential Guide to Public Relations on the Internet; Mobile Marketing: the Message Revolution; and The E-marketing Handbook (all Kogan Page).
Most helpful customer reviews
0 of 0 people found the following review helpful.
Yeah, "New Coke" Probally Wasn't The Best of Ideas In The World
By Flap Jackson
Non-fictional books are never useless. The only difference in its productiveness is how much information you can glean, whether it be how to do, or not to do. And in this book, there is much to glean, however, there are also parts that miss their marks.
"Branding Failures" is about failures in business, which is always great to study, as to not to repeat history. Each of the 100 cases looks at a business failure (classic, idea, extension, PR, cultural, people, rebranding, tired brands, and E-Failures) its story, and it's reason for failure. Each conclusion is mostly logical, even with a little help. In fact, not a case goes by where the author does not cite, or use another's writers explanation. Chiefly mentioned is the classic market manuel "The 22 Immutable Laws of Marketing," and authors Jack Trout and Al Ries. However, there's a point where these sources are cited so often, you're left wondering, 'why not just buy their book?' However, a book examining all these failures in one place differentiates itself from others, in addition to the great advice is gleaned from it. The author himself even adds some great advice every once in a while.
Also keep in mind that the author is of the UK, so there are a few companies that haven't crossed the pond, or are just local. For example, there's a London nightclub, and a few other British companies. So, there is a bit of a cultural barrier in understanding a few of the companies. It's also written in British grammar, so percent is written "per cent," and words will be spelled a bit differently. But the vocabulary is pretty comprehensible.
While books like "22 Immutable Laws of Marketing" primarily go into the principles of marketing, and only bring specific companies up as examples in aid to their teaching, "Branding Failures" goes in depth into why the case failed. While the book could have been better, it's still very informative, and it's at least worth a trip to the library.
14 of 14 people found the following review helpful.
Failure doesn't always imply mistakes
By Adam Rutkowski
This book is a great collection of brand-related failures, and many of the incidents covered in this book are both entertaining and informative. However, while all of these cases show failure, I don't think that they all show mistakes. By 'mistake', I mean that the company made a foolish decision that they could reasonably be expected to have made differently at the time.
A lot of these failures we can see in hindsight were because of certain decisions, but it many cases, based on the information provided in the book, it doesn't seem that the decision was wrong given the knowledge and information at hand at the time.
In the end, this book is definitely a fun read for the most part, but most of the time the 'lessons learned' presented at the end of each case seem to be contradicted by some other company somewhere that made the same sorts of decisions and succeeded. Because of this, the only real lesson this book can teach is that there are no absolute rules to successful branding, and while there are certain guidelines that can usually be followed, there are always exceptions to the rules, and quite often the biggest successes have been the companies that defied conventional wisdom.
On a different note, I'm not sure how reliable the information in this book is, since two of the examples provided, the Chevy Nova, and Gerber's baby food in Africa, are regularly repeated examples, however they did not fail for the reasons presented in the book (which are the same reasons usually given by people who tell these stories). These may be exceptions, but they do make me question just how much research was put into the cases presented in the book.
21 of 23 people found the following review helpful.
What can be learned from such failures?
By Robert Morris
What we have here in this especially interesting as well as informative book is Haig's version of "the truth about the 100 biggest branding mistakes of all time." With this subtitle, Haig immediately sets himself up for lively disagreement concerning (a) the reasons for why certain brands fail and (b) his selection of the failures themselves. I value this book so highly because Haig (by assertion or implication) challenges his reader to examine her or his own current problems with branding. Frankly, his explanation of brand failure makes sense to me and all of the 100 failed brands he discusses serve seem worthy of examination. He identifies what he calls "the seven deadly sins of branding": amnesia, ego, megalomania, deception, fatigue, paranoia, and irrelevance. One or more is evident in each of the 100 brand failures on which he focuses.
Haig carefully organizes his material within ten chapters. It is easy enough for those who read this brief commentary to check out the Contents so I see no need to provide it. (Thanks Amazon!) He provides a "Lessons from...." section at the conclusion of most extended analyses. All of the usual suspects are discussed: New Coke, the Ford Edsel, Sony Betamax, McDonald's Arch DeLuxe, Campbell Soup (souper combo), Harley Davidson (perfume), Ben Gay (aspirin), Colgate (kitchen entrees). Pond's (toothpaste) in consumer products; as for dot.coms, Pets.com, VoicePod, and Excite@home. He even examines a number of PR fiascoes.
I take at least three lessons from Haig's book. First, even the largest organizations with the greatest resources (including some of the brightest people) can make bad brand decisions and sometimes repeat them with another failed attempt. Although they may be able to absorb or overcome such brand failure, almost all small organizations cannot. Second, that most brand failures result from launching a new product which encounters insufficient demand or marketing a current product for which demand is declining. Hence the importance of market research and especially of asking the customer. Ford did almost no research before introducing the Edsel nor did Coca-Cola before launching New Coke. Both line extensions were disasters. The overwhelming feedback from children surveyed indicated that they did not want Barbie's Ken to wear an earring but Mattel inserted one anyway. The third lesson is that the key to a brand's success (be it a product or service) is it authenticity. (You may prefer the word credibility.) Notice how intensively-hyped films may do well at the box office the first weekend but if they are duds, their sales tumble the following weekend and they are inevitably off the Top Ten list within a month or so, if not sooner. People are willing to try something new if they trust the provider. Lose that trust and there may never be an opportunity to re-earn it.
This is a lively, well-written, thought-provoking book. As I suggested earlier, its greatest value to each reader will be determined by what she or he has learned from Haig, and then, how much of that can be applied expeditiously and (more to the point) effectively.
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